Monday, November 8, 2010

The patience of a god…


have I.

Well at least according to my last caller. Today was my first day on the phones without anyone listening directly in, so I was super nervous. By the end of the day I was doing ok, or at least less nervous. Throughout the day I was constantly 5-10 minutes late in starting my breaks as I would get calls just before they started, except the last call was about 8 minutes before the end of the day, which is normally enough time for a quick call.

This one wasn’t.

Her first question to me was, ‘How much time do you have?’, to which I replied, ‘As much as you need’. Silly me, and damn you Murphy! Thirty-eight minutes later I am finally off the phone with her. She had moved from one city to Wpg and was looking for a cell phone provider, she was looking at our website and was asking questions on the plans, as well she was going off track and talking about other things. In the end she was happy and wanted to talk to someone to say a nice word about me to them, so I gave her to one of my supervisors and she proceeded to praise me to the skies, said I ‘had the patience of a god’ and that other providers when she had called them were fairly rude and that I was extremely nice and she was going to go down and use our service because of me. So not too bad for a first day at work, and work does have a system in place to acknowledge ‘commendations’ made by callers about the reps they talk to.

Now I just hope everything I told her was correct.

So things were ok today overall, I learned some new stuff and wasn’t too bad on the phones. All I really have to work on is my after-call paperwork. Some of which is going to get quicker as I learn to listen and fill in stuff at the same time.

1 comment:

  1. That was really nice of that lady to give kudos about you to your supervisor. Many people don't take the time to do that. Most people only want to talk to the supervisor to complain, so that is really great. Now you have the first day jitters behind you and you can rock the phones! All that cell information can be really confusing so it's helpful to have someone that can make some sense of it and be patient!